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Last updated: 11 April 2026
These Terms of Service ("Terms") govern your access to and use of the website, mobile application, and learning platform operated by Chapter 10 Education Private Limited ("Chapter 10", "we", "us", or "our"), a company incorporated under the laws of India, with its registered office at Chapter 10 Building, Bara Kali Bari Road, Teen Pool, Islampur, North Dinajpur, West Bengal – 733202, India.
By accessing or using our platform, you agree to be bound by these Terms. If you do not agree, please do not use our services.
Chapter 10 provides K-12 coaching and educational services including:
Our services are intended for students, parents, and guardians. If you are under 18 years of age, you must have consent from a parent or legal guardian to use our platform. By registering an account, you represent that you meet this requirement.
To access certain features, you must create an account using your phone number or Google account. You agree to:
We reserve the right to suspend or terminate accounts that violate these Terms or that remain inactive for an extended period.
Certain courses and programmes require payment. All payments are processed securely through Razorpay, a third-party payment gateway. By making a payment, you agree to Razorpay's terms and conditions in addition to ours.
Refund requests are handled on a case-by-case basis. If you wish to request a refund, please contact us at hello@chapter10.in within 7 days of enrolment. Refunds are not available for partially consumed courses or after the refund window has passed.
All content on the platform — including course materials, videos, quizzes, assignments, graphics, logos, and text — is the intellectual property of Chapter 10 Education Private Limited or its licensors. You may not:
When using our platform, including discussion forums and assignment submissions, you agree not to:
We reserve the right to remove content and suspend accounts that violate these guidelines.
Our platform integrates with third-party services to provide a better experience:
Your use of these services is subject to their respective terms and privacy policies. We are not responsible for the practices of third-party providers.
To the maximum extent permitted by law, Chapter 10 Education Private Limited shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use of the platform. Our total liability for any claim shall not exceed the amount you paid to us in the 12 months preceding the claim.
Our platform and services are provided "as is" without warranties of any kind. While we strive to provide accurate and up-to-date content, we do not guarantee specific academic results, exam scores, or admission outcomes.
We may update these Terms from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of the platform after changes constitutes acceptance of the updated Terms. We encourage you to review this page periodically.
These Terms are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in North Dinajpur, West Bengal, India.
If you have any questions about these Terms, please reach out to us: